{"id":840,"date":"2023-04-14T19:35:57","date_gmt":"2023-04-14T18:35:57","guid":{"rendered":"https:\/\/www.kraamzorglimburg.nl\/kwaliteit\/"},"modified":"2024-01-31T09:35:02","modified_gmt":"2024-01-31T08:35:02","slug":"quality","status":"publish","type":"page","link":"https:\/\/www.kraamzorglimburg.nl\/en\/quality\/","title":{"rendered":"Quality"},"content":{"rendered":"\n<div class=\"cb cb__content_rows cbctr cbp\">\n    <div class=\"container\">\n                    \n                                    <div class=\"row justify-content-center cbctr__row\">\n                        <div class=\"col-12 col-sm-10 col-md-10 cbctr__text-col\">\n                            <h2>Quality and professionalism are very important to us<\/h2>\n<h6>For us, quality is of the utmost importance. That is why we would like to show you what you can expect from us and our care and how we aim for the highest attainable quality at Cicogna.<\/h6>\n<h3>Mission<\/h3>\n<p>We offer maternity care TODAY within the birth care chain that EMPOWERS both our Customers and our Staff.<br \/>\nPowered\u00a0by\u00a0Cicogna!<\/p>\n<h3>Vision<\/h3>\n<p>We seek close ties with our chain partners and provide maternity care that is\u00a0<em><strong>MEANINGFUL<\/strong><\/em>.\u2028We are\u00a0<em><strong>ATTENTIVE<\/strong><\/em> to your personal situation, we work in a\u00a0<em><strong>GOAL-ORIENTED<\/strong><\/em>\u00a0way and with\u00a0<em><strong>PASSION<\/strong><\/em>.<\/p>\n<h3>Maternity aide nurses<\/h3>\n<p>Our maternity aide nurses are registered in the Neonatal Care Quality Register and receive regular training in line with the latest guidelines. This way, we are always up-to-date with the latest changes in childbirth care. All of our maternity aide nurses meet the following requirements:<\/p>\n<ul>\n<li>They are qualified and competent<\/li>\n<li>They work according to the latest protocols, guidelines and agreements<\/li>\n<li>They tailor the care to the specific needs and wishes of the family<\/li>\n<li>A trainee maternity aide nurse will only provide maternity care under the supervision of an instructor (in consultation remotely).<\/li>\n<\/ul>\n<h3>Customer testimonials<\/h3>\n<p>We want to continually improve our care and make sure you get the care you expect. That is why we want to hear about your experience. During the first week after your baby&#8217;s birth, the maternity aide nurse will complete an evaluation, but the office will also call you to find out if the care you received met your expectations. After the neonatal week, you will be sent a digital evaluation form via the survey agency Triqs. This will give you valuable information: what is going well and what could be improved? The results are constantly monitored and our processes are adjusted accordingly.\u2028Year after year, our organisation continues to perform exceptionally well in the Neonatal Care Quality Benchmark (Kwaliteitsbenchmark Kraamzorg). Once again, we&#8217;ve now scored significantly higher in the Benchmark ratings. Still not sure if you should choose our care? Perhaps our customer satisfaction score will help you make up your mind.<\/p>\n<p>Cicogna scores an excellent\u00a0<strong>9<\/strong>.<\/p>\n<h3>Cooperation<\/h3>\n<h4>VSV<\/h4>\n<p>We work together with other maternity care providers in the region through the Dutch Midwives Association (Verloskundige Samenwerkingsverbonds, VSV), to provide the best possible care for pregnant women, their partners, and their (unborn) babies, and to better coordinate this care. We are affiliated with:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.samenzuyd.nl\/\" target=\"_blank\" rel=\"noopener\">VSV Samen Zuyd<\/a><\/li>\n<li><a href=\"https:\/\/www.vsvmaastricht-heuvelland.nl\/\" target=\"_blank\" rel=\"noopener\">VSV Maastricht Heuvelland<\/a><\/li>\n<\/ul>\n<h4>KSV<\/h4>\n<p>Together with other maternity care organisations, we are part of the Dutch Maternity Care Association (Maternity Care Samenwerkingsverband, KSV) aimed at improving the quality of care and cooperation.<\/p>\n<h4>Midwifery practices and hospitals<\/h4>\n<p>We work together with all midwifery practices and hospitals in the region. Regular consultations are held to improve cooperation.<\/p>\n<h4>Insurers<\/h4>\n<p>We have a contract with all the insurance companies and meet the quality standards set by the insurers.<\/p>\n<h3>Certifications<\/h3>\n<p>We are <a href=\"https:\/\/www.hkz.nl\/\" target=\"_blank\" rel=\"noopener\">HKZ gecertificeerd<\/a>, an important quality mark for neonatal care. The HKZ (Harmonization Quality Assessment in the Health Sector) certificate relates to the quality management system of our organisation and means that we:<\/p>\n<ul>\n<li>Have organised everything properly within the organisation<\/li>\n<li>We say what we do and do what we say<\/li>\n<li>We put our clients first<\/li>\n<li>We continuously work on improving our care<\/li>\n<li>Carry out neonatal care according to the standards of the sector, financiers, clients, and government.<\/li>\n<\/ul>\n<p>The certificate requires us to review our level of quality every year. The auditor visits us once a year to assess whether we are still entitled to hold the HKZ certificate.<\/p>\n<h3>Internal audit<\/h3>\n<p>In addition to the external (HKZ) audit, we also carry out an annual internal audit, which examines all processes within Cicogna and everything related to them. Are we still doing what we promised? And how can we continue to improve?<\/p>\n<h3>BO Geboortezorg<\/h3>\n<p>Cicogna Neonatal Care is affiliated with the <a href=\"https:\/\/bogeboortezorg.nl\/\" target=\"_blank\" rel=\"noopener\">Branche Organisatie Geboortezorg<\/a>, (Branch Organisation for Childbirth Care) BO Geboortezorg for short, and works with the <a href=\"https:\/\/bogeboortezorg.nl\/geschillencommissie-klachtenfunctionaris\/\" target=\"_blank\" rel=\"noopener\">complaints procedure<\/a> of Bo Geboortezorg. The complaints officer at Bo Geboortezorg can provide support and advice in handling a complaint if required.<\/p>\n<h3>Calibris<\/h3>\n<p>Cicogna is a <a href=\"https:\/\/calibrisadvies.nl\/\" target=\"_blank\" rel=\"noopener\">Calibris<\/a>-recognised training company for the training of maternity aide nurses<\/p>\n                            <div class=\"cbctr__text-subtitle\">\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    \n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"cb cb__customer-satisfaction cbcs cbm\">\n    <div class=\"container\">\n        <div class=\"row justify-content-center\">\n            <div class=\"col-6 col-sm-4 col-md-5 cbcs__col cbcs__col-number\">\n                <svg viewBox=\"0 0 445 445\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill-rule=\"evenodd\"><circle fill=\"#fed500\" opacity=\".1\" cx=\"222.5\" cy=\"222.5\" r=\"222.5\"\/><circle fill=\"#009dc2\" opacity=\".15\" cx=\"222.5\" cy=\"222.5\" r=\"140.615\"\/><circle fill=\"#e22f73\" cx=\"222.5\" cy=\"222.5\" r=\"84.906\"\/><\/svg>\n                                    <div class=\"cbcs__number\">9,0<\/div>\n                            <\/div>\n            <div class=\"col-12 col-sm-8 col-md-5 cbcs__col\">\n                <div class=\"cbcs__content\">\n                                            <div class=\"cbcs__subtitle\">Source: Kraamzorgkompas<\/div>\n                                                                <h3 class=\"cbcs__title\">\n                            <div class=\"cbcs__flower\">\n                                <svg viewbox=\"0 0 40 40\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill-rule=\"evenodd\"><path d=\"M.032 25.337c-.549-2.386 8.603-7.248 19.436-4.968C10.871 27.603.597 27.716.032 25.337\" fill=\"#e23073\"\/><path d=\"M19.467 20.369C14.548 10.29 16.854.051 19.257 0s4.912 10.074.21 20.368\" fill=\"#00789c\"\/><path d=\"M19.467 20.369C8.635 18.09 2.239 9.965 3.724 8.012c1.478-1.945 10.824 2.278 15.743 12.357\" fill=\"#cb6ea3\"\/><path d=\"M10.985 38.916c-2.181-1.011-.114-11.313 8.482-18.547.114 11.304-6.301 19.562-8.482 18.547\" fill=\"#f6ae21\"\/><path d=\"M19.467 20.369C24.169 10.075 33.432 5.434 34.952 7.323c1.522 1.881-4.701 10.286-15.485 13.046\" fill=\"#009dbe\"\/><path d=\"M38.988 24.471c-.513 2.405-10.785 2.754-19.52-4.102 10.783-2.76 20.028 1.696 19.52 4.102\" fill=\"#75b339\"\/><path d=\"M28.313 38.537c-2.152 1.109-8.731-6.866-8.845-18.168 8.735 6.856 11.005 17.054 8.845 18.168\" fill=\"#ffd300\"\/><\/svg>\n                            <\/div>\n                            Customer satisfaction rating                        <\/h3>\n                                                                <div class=\"cbcs__text\"><p>Year after year, Cicogna Neonatal Care scores exceptionally well in the Maternity Care Quality Benchmark. Once again, we&#8217;ve now scored significantly higher in the Benchmark ratings. Still not sure if you should choose our care? Perhaps our customer satisfaction score will help you make up your mind.<br \/>\nCicogna scores an excellent 9.<\/p>\n<\/div>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":735,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-840","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality - Cicogna<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kraamzorglimburg.nl\/en\/quality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality - 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